Xcel Energy Inc.
Location(s): MN - Minneapolis
Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you're looking for.
Xcel Energy is looking to fill a Builders Call Line Team Lead for the Minneapolis, MN location.
Provide direction and support in the Builders Call Line operation. Manage the daily operations of a call team, assist in completion of the daily work, support employees, monitor performance, set goals, problem solving and implement process improvements. Resolve customer issues. Organize training. Responsible for team building and communications across Builders Call Line.
*Responsible for the daily, weekly and monthly planning, organizing, monitoring and assignment of specific tasks of employees. *Provide leadership, counsel, support and developmental opportunities for the employees of the organization in order to meet operation needs as well as future needs of the organization. *Responsible for assisting with the development and implementation of process improvements in response to industry changes or organizational needs. *Responsible for addressing escalated customer questions and inquiries related to delivery and construction services. *Responsible for the proper interpretation and application of rules and regulations, both internally and externally. *Monitor and evaluate individual performance. In consultation with the manager, conduct periodic performance reviews and discussions. *Responsible for planning for and managing employees training needs.
*High School graduate. *2 plus years post high school education desirable. *3-5 years experience in Construction, Delivery or closely related area. *Demonstrated skills in leadership, problem solving, team building, and decision making. *Working knowledge of Delivery computer systems and standard PC applications. *Self-motivated and results-oriented.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.
Posting Notes: MN - Minneapolis || MN - Minneapolis || United States (US) || Operations || 59356:Builders Call Line - MN || Full-Time || Non-Bargaining ||
Requisition Number: 11911
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Individuals with a disability who need an accommodation to apply please contact us at firstname.lastname@example.org
Xcel Energy Inc.
Website : http://www.xcelenergy.com
Our name reflects our core value — excellence in energy products and services. We are committed to customer satisfaction by continuously improving our operations to be a low-cost, reliable, environmentally sound energy provider. We have been successfully proving this to our customers for more than 130 years and will work hard to continue with this commitment in the future.