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Energy Advisor

Dunbar, WV

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Energy Advisor

Job #714816301
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Job Description Summary
Energy Advisors serve as an independent resource for property owners, renters, contractors, and other key stakeholders interested in energy efficiency. Energy Advisors combine technical expertise and customer service skills to provide a streamlined customer experience and increase participation in relevant energy programs.
Job Description
Through field-based advising, Energy Advisors provide individualized and ongoing assistance to property owners with relevant programs, energy efficiency benefits, assessment report, upgrade project support, and customer service. Energy Advisors help maximize the value of energy program marketing activities by referring customers to all relevant programs, participating in community marketing, education, and outreach events as an expert resource, encouraging every customer to pursue every energy upgrade that makes sense for them, tracking the status of every customer, and identifying opportunities for customers to make deeper energy savings over time. Detailed data tracking conducted by Energy Advisors also helps to identify the most effective marketing tactics and offers real-time insight into a wide variety of parameters that can be used to maximize program performance.
Additional Job Description
Provide individualized and ongoing assistance to property owners through field-based advising
Customer Intake: Establish account, determine qualification and eligibility, conduct entry interview, and advise customer as appropriate
Conduct initial energy advising consultation with customers; Provide an overview of the program and collect any required documentation
Educate and counsel property owners with regard to residential energy efficiency (energy upgrades, behavioral changes), including the review of energy assessment reports with homeowners if available
Review available rebates and incentives with property owners; Assist with finding and/or providing rebate forms
Track all activity in data management system accurately and completely to ensure data quality; Follow reporting requirements outlined by supervisor
Conduct outreach to leads
Successfully connect with leads generated from a variety of program marketing, education, and outreach efforts and effectively track lead dispositions
As needed: Participate in community marketing, education, and outreach events as an expert resource
Deliver excellent customer service and provide consistent and timely follow up to all stakeholders
Properly execute all Energy Advisor workflows
Plan, coordinate, and follow through on tasks and assignments in a timely manner
Exhibit CLEAResult Guiding Principles in all communication efforts, both written and verbal, with all internal and external customers, while following CLEAResult policies and procedures
Minimum education requirement: High School Diploma and work experience in related field. Bachelor’s Degree
Knowledge of building science concepts and applications
Ability to explain technical information in an easy-to-understand way
Knowledge of rebates and incentives for different types of energy upgrades and ability to apply that knowledge appropriately
Ability to read, write, and speak the English language fluently
Proficiency in computing and expertise with or ability to quickly learn a variety of web-based software tools including email, file management, and data management applications
Ability to effectively utilize available resources to achieve goals
Ability to efficiently handle multiple tasks at one time
Ability to learn new information quickly
Schedule flexibility: Ability to work evenings and weekends if needed
Ability to provide exemplary customer service
Strong listening, verbal, and written communication skills
Consistently friendly, positive, and respectful communications, even under pressure
Ability to develop and maintain positive interpersonal relationships
As representatives of energy efficiency programs and of CLEAResult, Energy Advisors should always exhibit exemplary customer service skills and professionally handle all interactions
Excellent organization, record-keeping, and time management skills
Strong work ethic
Motivation to achieve goals
Ability to identify opportunities for improvement
Must pass a criminal background check
Additional Job Description
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice.
© Copyright 2013 CLEAResult. All rights reserved.
Updated 08/11/2018

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