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Job Details

Product Support Engineer - Fleet Management

Company name
General Electric Company

Madison, WI

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Product Support Engineer - Fleet Management

General Electric



Job #663248239

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Working for GE Aviation is exciting & challenging. Come see what you are missing!

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at ~~~ . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

As Product Support Engineer, you will be responsible for all aspects of the FRACAS (Failure Reporting, Analysis, and Corrective Action System) for fielded avionics products. In the role of Product Support Engineer, you will act as the point of contact for all customer related technical issues, supporting Programs, the AOC 24 / 7 team and field service teams, you will provide technical expertise and support on a range of GE Aviation products, to both external and internal customers.

Essential Responsibilities:

The Product Support Engineer will:

Lead investigations, liaising closely with the customer, ensuring the correct process and tools are used to identify root causes and implement corrective actions

Using reliability data you will review product performance and resolve any performance concerns

Managing system level concerns with the project and Engineering teams

Investigation efforts will include working with R&O Workshop personnel and resolving technical issues affecting product repairs

As a PSE you will own the technical content of CMM’s and Service Bulletins for the products assignedEssential Functions (Responsibilities):

Execute Fault Reporting, Analysis, and Corrective Action (FRACAS) process on assigned avionics products

This includes the development of solutions that meet customer and business needs

Solution may be self-developed or developed through a team via project management leadership

Responsible for driving the overall planning, management and completion of all customer technical queries assigned

Lead for customer technical issues and Investigation of field failures

Creation of product briefings / Service Information Letters

Technical presentations at fleet technical review meetings (internal and external)

Act as the lead on all technical issues and overseeing Customer Support Engineers activities as appropriate

Provide liaison and support on technical issues to the various GE departments and sites in the US and overseas

Support the activities of the Safety Product Management Team (SPMT)

Maintain and develop a detailed knowledge of current and future products

Maintain a relationship with customer facing teams, product leads and the Product and Engineering Centres of Excellence

Ensure traceability of customer queries using a tracking database to ensure customer actions are assigned clear ownership to ensure their timely conclusion (i.e. Siebel)

Support the customer in the field, in the US and overseas, through modification programs and dedicated technical support visits

Monitor the in-service performance of GE equipment, to identify problem areas and make recommendations and take actions to affect a solution

Maintenance and approval of fielded technical documents

Serve as the Voice of the Customer (VOC) during internal reviews (SPMT, NPI Toll Gates, CMR, etc.)

PLEASE NOTE : Work location listed is Clearwater, FL. However, this position may also be eligible at our Grand Rapids, MI location


Bachelor’s Degree in Electrical or Electronic Engineering from an accredited university or college

Minimum of 3 years of experience in an electrical / electronic engineering field ELIGIBILITY REQUIREMENT :

PLEASE NOTE : Work location listed is Clearwater, FL. However, this position may also be eligible at our Grand Rapids, MI location

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment

Desired Characteristics:

Strong oral and written communication skills

Strong interpersonal and leadership skills

Change agent with strong credibility and influence in the organization

Proven track record of GE Aviation Systems products as well as an understanding of aircraft systems

Demonstrated ability to excel in all customer service areas

Demonstrated ability to motivate others and achieve results

Demonstrated commitment for process improvement

Demonstrated ability to influence outside of peer group Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.

At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter:


at ~~~


United States; Florida, Michigan; Clearwater, Grand Rapids

GE will only employ those who are legally authorized to work in the United States for this opening.

Updated 05/14/2018

Company info

General Electric Company
Website :

Company Profile
GE {NYSE: GE} works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works.

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