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Job Details

Lead Services Specialist 1 - Field Svc amp Technical Advising

Company name
General Electric Company

Plano, TX

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**About Us:**

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

**Role Summary:**

Lead Services Specialist will provide services that will range in scope from performing installations, commissioning, trouble-shooting, repairing, maintenance and calibration of GE Inspection Technologies: Standard NDT products at GE and customer locations. He will interface with Manufacturing factory, Sales and the Customer to ensure customer satisfaction

**Essential Responsibilities:**

Install, maintain, calibrate and repair GE Inspection Technologies NDT products.

Provide customers with technical support via phone and onsite service

Provide efficient telephone support to customer.

Respond to service request in timely manner

Identify problems; take initiative to eliminate those problems.

Maintain ownership through customer satisfaction

Be responsible for driving customer satisfaction from commitment through quality service


Establish and maintain a proper business relationship with customers, leading to customer


- Sell and manage service agreement and spare parts.

- Support the business growth initiatives

Make decisions based on business impact, technical data, and customer needs

Keep up to date on administrative responsibilities such as maintaining customer service reports

and internal e-workflow in a timely manner.

- Able to travel frequently, at short notice and maintain 70% assigned time.

- Monitor site safety during work scope execution

Meet Environment Health and Safety and/or all other applicable regulatory requirements.


Diploma / B.Tech Electronics with 12 years of experience in After Sales Service of Non-Destructive Testing Products in RT, UT, ECT & RVI Modalities.

Experience in establishing NDT repair / calibration labs.

Experience in working as Radiation Safety Officer.

Knowledge of diagnosing electronic hardware problems, mechanical problems, software

troubleshooting in a windows-based environment

Knowledge of diagnosing problems in PLC based automation systems.

Proficient computer skills with familiarity of MS Office products, data analysis, word processing,

spreadsheets, and email.

Ability to read and write English

Intermediate math skills

Able to read / understand schematics and use oscilloscopes / digital multi-meters

Possess a valid driver's license and passport (or able to obtain a passport)

Ability and willingness to travel, including international as required

Willingness to work flexible hours including some weekends

Excellent communication and interpersonal skills in English

**Locations:** India; Pune, Mumbai, Delhi, Gurgaon, Bangalore, Chennai

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Company info

General Electric Company
Website :

Company Profile
GE {NYSE: GE} works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works.

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