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Job Details

Lead Services Specialist- Design Thinking

Company name
General Electric Company

San Francisco, CA

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**About Us:**

GE is the world's digital industrial company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

GE Digital is the leading software company for the Industrial Internet. The company develops software to design, build, operate and manage the entire asset lifecycle enabling businesses across the energy, aviation, healthcare and manufacturing sectors to operate faster, smarter and more efficiently. All of industry will have to master digital to compete in the future by moving beyond automation to autonomous systems. GE Digital is a critical part of GEs present and future by helping industrials unlock machine data to turn valuable insights into powerful business outcomes.

Headquartered in San Ramon, California, GE Digital is a global team of more than 26,000 with offices in Paris, Shanghai, Bangalore, New Orleans, Budapest and Detroit. We are defining what digital means in an industrial world. Together, we work to build the future.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at EEO combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Role Summary:**

Digital Transformation Advisory (DTA) is an integral part of GE Digital, partnering with our largest clients to define and enable insight-led digital transformation. As a Senior Consultant Design Thinking in our DTA practice, you will play a critical role in helping our clients tackle complex business issues.

**Essential Responsibilities:**

As a facilitation expert, with exceptional communication skills and design thinking skills, you will help to plan, coordinate, and deliver consulting engagements spanning across the industries that GE serves.

In this role, you will lead sessions to educate customers on human-centered customer-centric design concepts, focusing on the vision, people, process, leadership, and technology needed to digitally transform their organization and optimize value.

In this role, you will:

Develop and Implement design thinking and organizational change management workshops for use with GE clients with a focus on people, process, leadership, technology, and vision

Lead customer workshops to generate innovative, value based use cases

Analyze industrial trends and customer business objectives to deliver relevant trainings and workshops

Develop a consulting approach to conceptualize, define, drive, and execute engagement and culture change strategies

Develop people and culture frameworks to guide clients on org design

Participate in strategizing and planning sessions to help solve client issues

Work with stakeholder, at all levels, to clearly articulate complex concepts and ideas

Provide facilitation thought leadership and coaching to the larger DTA team

Be a passionate advocate Digital Transformation Advisory and be able to clearly articulate GE strategy, products, and service offerings **Qualifications/Requirements:** Basic Qualifications

Bachelors degree from an accredited university or college

Minimum of 2 years of experience in customer management and program managementEligibility Requirements:

Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

Must be willing to travel 50%

Must be willing to work out of an office located in San Ramon, CA **Desired Characteristics:**

Excellent facilitation and communication skills

Strong interpersonal and leadership skills

Ability to lead cross-functional and customer & supplier teams

Strong influencing skills in a global environment

Strong conflict resolution skills

Strong business and financial acumenDesired Consulting Traits

Courage to share a GE point-of-view while facilitating tough conversations. Ability to pick up on subtle cues that could add risk to projects or initiatives. Ability to proactively cultivate and identify non-obvious solutions to problems through an astute understanding of stakeholder roles and dynamics. Provides critical feedback to leadership and the DTA team, to drive customer outcomes

Can lead multi-functional teams in use case generation discussions based on digital challenges and opportunities faced by customers

Can instruct others on processes and procedures. Advises the customer on most favorable outcome, anticipates potential issues to proactively circumvent issues. Adapts to exceptions and develops new procedures and workarounds for others to use. Resolves issues pertaining to scope, schedule and budget, or drive change management

Instructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions; links analysis to overall business objectives and strategies

Understands the go to market strategy and positioning of DTA services. Has industry experience relevant to understanding common challenges and realities faced by customers

Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer - actively reviews accounts and meets with customers

Uncovers and articulates critical success factors necessary for the clients to acquire, implement, and utilize solutions

Assists customer in identifying shortcomings even when they may delay a commercial decision; utilizes GE experts to propose creative ways for the customer to master the critical success factors; articulates a roadmap that provides a high likelihood of the customer realizing expected business benefits and other key stakeholders achieving desired personal success; is accountable for overall customer successDesired Leadership Qualities

Innovates and integrates new processes and/or technology to significantly add value to the team. Identifies how the cost of change weighs against the benefits and advises accordingly.

Proactively learns new solutions and processes to address seemingly unanswerable problems

Continuously measures the completion rate of personal and team deliverables

Helps team members understand their contributions in support of the broader direction

Effectively balances different, competing objectives

Creates meaningful stories and two-way communications that drive behavior. Communicates functional strategy and roadmap with sufficient detail for teams to utilize. Describes functional area information to leaders. Coaches others on effective presentation skills. Collaborates with leadership on mediums and messages that drive the intended direction of the organization with measurable results\#DTR **Locations:** United States; California; San RamonGE will only employ those who are legally authorized to work in the United States for this opening.

Company info

General Electric Company
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Company Profile
GE {NYSE: GE} works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works.

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