Services Engineer - ServiceMax Developer
The Services Engineer - ServiceMax Developer will be responsible for defining business requirements, solution architecture, and building the implementation of ServiceMax. The individual must be able to analyze end-user requirements and incorporate those needs into the client’s configuration and handle customizations. The successful candidate must have a passion for helping clients find creative ways to more effectively run their services businesses.
In this role, you will:
Manage the application and business process consulting for implementation of ServiceMax application software, including customization (Development) & configuration
Manage complex salesforce customizations based on business requirements from Customer
Manage development (internal, partner, and clients) activities during project implementation
Carry out technical reviews & training needs assessments
Work with client business users, IT executives and Technical Architects to identify and define the business & technical solution architectures to fulfil the client’s business needs
Use organizational and documenting skills to accurately capture customer requirements, implementation configuration process, recommended best practices and future work, and potential Change Orders
Support clients with Integrations using common middleware platforms and standard SFDC tools
Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation)
Balance and prioritize multiple concurrent projects with minimal guidance.
Estimate technical project components taking client infrastructure and project methodology into account
Create data migration plans, data migration scripts for Data Migration from external systems to Salesforce.com
Drive ServiceMax enhancements to ServiceMax Methodology, Process, and Product
Research changes in upcoming versions of salesforce.com and ServiceMax: provide recommendations when necessary to enhance efficiency and productivity Qualifications/Requirements:
Bachelor’s Degree or Equivalent defined as 4 years of client-facing consulting experience or relevant industry experience
2 years of hands-on technical experience with Salesforce.com implementation
ServiceMax experience is a plusEligibility Requirements:
Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.
Must be willing to travel up to 20%
Must be willing to work out of an office located in San Ramon, CA Desired Characteristics:
Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements
Experience with the SFDC toolkit (e.g. Visual force, Apex, Triggers, Apex Data Loader, Apex Explorer, Migration toolset.)
Strong technical foundation including; Advanced structured programming - APEX, Force.com, Java etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc.
Ability to work in a globally distributed team environment, liaising with on-site teams and customers
Ability to work independently and be a self-starter.
Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.
Salesforce Advanced Developer Certifications preferred#DTR About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at ****EEO combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations:
United States; California; San RamonGE will only employ those who are legally authorized to work in the United States for this opening.
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