Change Management Lead
_About the Position:_
National Grid has successfully progressed a grid modernization strategy with our regulators gaining support to build and operate better energy networks for the 21st century digital economy. National Grid has the support for implementing technologies on our networks that will allow us to meet our future energy challenges. The plans seek a significant investment in new and evolving solutions to better manage the grid, provide customers information and tools to better manage their usage, expand the opportunity for demand response and non-wires alternatives, integrate a greater portfolio of distributed energy resources (DERs), and implement new solutions and technologies to manage the ever changing challenges facing our electric distribution grid.
The Change Management Project Manager will develop and implement Change Management Strategy in support of our grid modernization program. The Change Management Project Manager also serves as a point of contact for the organizational change management activities on the project including communication strategies and plans. Strong facilitation and communication skills are required to effectively transition all project stakeholder groups from project awareness to project buy-in/adoption. He or she ensures that organizational change activities are conducted, that dependencies with other implementation activities are identified, and that synchronization takes place from the business process management perspective.
_Position Responsibilities (including but not limited to): _
Create change management strategy and plan which at a minimum includes plans for stakeholder identification and sponsorship management, communications, training and organizational readiness assessment. Integrate content of communication, training and change activities to ensure focus on behavioral change.
Work with other project team members to gather and analyze detailed information about the process design and the impact on the roles and the organizations affected (for example, information on the transactions owned by particular roles).
Identify human and organizational risks, and develop and maintain the project’s OCM Plan.
Conduct an ‘initial’ organizational assessment to determine the position of the business, and conduct ongoing reviews to facilitate alignment.
Understand the significance of the changes within the functional areas to provide information and recommendations regarding expected organization impacts.
Manage and promote realistic expectations of the organization with regard to new systems and processes, e.g. capabilities, features, etc.
Drive out specific change tasks and deliverables, and facilitate organizational change events when required (for example, a job impact workshop).
Manage the delivery of end-user training and subsequent follow-up activities, including effectiveness assessment.
Manage the implementation of the project communications strategy.
Generate and maintain advocacy at the executive level of the respective organizations and stakeholder buy-in for the implementation project.
Support the impacted businesses with information and detailed frameworks, where appropriate, to ensure that they can conduct the necessary activities to minimize organizational risks.
Measure effectiveness of change management plans and make adjustments where necessary.
_Knowledge & Experience Required:_
4 years Change Management experience and well developed business networks.
2- 3 years experience in developing and implementing end-user training strategies.
Industry experience in HR Organizational Change Management is preferred
Excellent facilitation and communication skills
Strong leadership skills; ability to influence others indirectly, i.e. without direct line supervision.
Creative and innovative.
Comfortable in a team environment, with strong group dynamics awareness and collaboration skills, combined with the ability and willingness to communicate with a wide variety of individuals and differing functional accountabilities.
Customer focused and results oriented.
Well developed self-planning and organization skills including ability to work interdependently, prioritize activities, meet commitments, and proactively manage time and a heavy workload.
Ability to adjust to varying or unexpected changing conditions and shifting priorities with minimal direction.
Demonstrated teamwork and collaboration
This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.
National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Change Management Lead
New York, Rhode Island