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Field Services Engineer

Indianapolis, IN

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Field Services Engineer
Role Summary:
Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. Also he/she will be responsible for developing and maintaining strong interpersonal relationships with customer representatives.
Essential Responsibilities:
Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment
Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintaining tools and test equipment properly and ensuring they are calibrated
Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area
Working as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area
Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
Installation: Plays a leading role in complex and multifuntional rooms
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlinesIdentify and report any quality or compliance concerns and take immediate corrective action as required
Insure timely dispatch closure
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible Qualifications/Requirements:
Qualified to Degree level or equivalent
Technical analytical skills with strong Field Services experience
Comprehensive knowledge of a specific modality or multi-modalities
Sought by others for guidance and advice
Fluent in English
Ability to work independently with minimum direction
High work standards and quality. Initiative and motivation
Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
EU Work PermitIf contracted in Spain:Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement Desired Characteristics:
Leading & Relating to Others:
Establishes good relationships with customers and staff
Builds wide and effective networks of contacts inside and outside the organization
Relates well to people at all levels
Manages conflictShares Expertise:
Applies specialist and detailed technical expertise
Develops job knowledge and expertise through continual professional development
Shares expertise and knowledge with others
Uses technology to achieve work objectives
Demonstrates an understanding of different organizational departments and functionsOrganizing & Executing:
Focuses on customer needs and satisfaction
Sets high standards for quality and quantity
Monitors and maintains quality and productivity
Works in a systematic, methodical and orderly way
Consistently achieves project goals
Takes responsibility for actions, projects and people
Takes initiative, acts with confidence and works under own direction
Initiates and generates activityCommunicating:
Speaks clearly and fluently
Expresses opinions, information and key points of an argument clearly
Makes presentations and undertakes public speaking with skill and confidence
Responds quickly to the needs of an audience and to their reactions and feedback
Projects credibilityCoping with Pressure:
Works productively in a pressurized environment
Keeps emotions under control during difficult situations
Balances the demands of a work life and a personal life
Maintains a positive outlook at work
Handles criticism well and learns from itSupporting & Cooperating:
Demonstrates an interest in and understanding of others
Adapts to the team and builds team spirit
Listens, consults others and communicates proactively
Supports and cares for others
Upholds ethics and values
Appropriately follows instructions from others without unnecessarily challenging authority
Follows procedures and policies
Compiles with legal obligations and safety requirements of the roleEmbracing Change & Demonstrating Enthusiasm:
Adapts to changing circumstances
Accepts new ideas and change initiatives
Adapts interpersonal style to suit different people or situations
Works hard and puts in longer hours when it is necessary
Identifies development strategies needed to achieve career goals and meet new or changing demands of the jobCommercial Thinking:
Keeps up to date with competitor information and market trends
Identifies business opportunities for the organization
Demonstrates financial awareness About Us:
GE Healthcare at **** provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients. Learn More About Careers at GE Learn More About GE Healthcare GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status. Follow us on Twitter at ****, join our LinkedIn Group or become a fan of our Facebook at **** page. Receive job and event notifications by becoming a member of the GE Talent Community . Stay up to date on what’s happening at GE around the globe by checking out the GE Careers Blog at ****. Locations:
Spain; Sevilla, MálagaGE will only employ those who are legally authorized to work in the United States for this opening.
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