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Product Service Engineer

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Des Moines, IA
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Product Service Engineer

General Electric

Des Moines


Job #635618005

About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at ~~~ . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Product Service Engineer (PSE) provides technical support for the Aeroderivative gas turbines packages operating in the field. The PSE will interface with the end user (customer), Field Service, and internal GE teams to resolve technical field issues. The PSE will also be responsible for field investigations and providing technical support during the installation and commissioning process of new units.

Essential Responsibilities:

As the Product Service Engineer, you will:

Provide remote technical support of the GE Aero LM product lines (LM2500, LM6000, LMS100, etc.)

Oversee technical Installation & Commissioning activities

Support initial investigations into significant field events

Provide technical support to Aero Energy customers and GE customer facing team via ServiceNow systems, by phone or in face-to-face meetings

Participate in customer issue discussions

Identify reoccurring issues for possible fleet containment and/or product improvement

Support test cell troubleshooting


Bachelor's Degree in a technical discipline from an accredited university or college

Minimum of 5 years of gas turbine technology experience


Ability and willingness to work off-hours and travel as required

Desired Characteristics:

Understanding of LM products

Understanding of controls or electrical systems

Proven knowledge of Woodward and/or control systems

Working knowledge of electrical systems, Generators, AVR, and IGPS

Ability to read technical drawings (one-line diagrams, controls logic, schematics, P&ID, etc.)

Ability to troubleshoot instrumentation and/or controls related issues

Strong knowledge of Aero Engine, package, and systems

Commercial sensitivity with a focus on customer needs

Previous field support experience

Demonstrated ability to represent company in customer communications

Demonstrated ability to interact successfully in a heavily matrixed organization

Demonstrated team player

Proven interpersonal skills

Strong written and verbal communication Skills

Strong computer skills


To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections at ~~~


United States; Ohio, Texas; Cincinnati, Houston

GE will only employ those who are legally authorized to work in the United States for this opening.

Updated 04/15/2018

Company info

General Electric Company
Website :

Company Profile
GE {NYSE: GE} works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works.

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