Manage short range work plans, at the device level, across multiple headquarters, departments, and contractors for the Smart Energy/Gas AMR Deployment project with specific focus on deliverables, tasks and due dates.
Monitoring the incomplete work returned from CE and contractor crews, analyzing the reason for incompletions, performing extensive research in SAP, tax data, online, etc. to resolve each situation and ultimately complete the work.
Investigate/Resolve customer non-conformance issues including communicating directly with customers.
Verifies that the data being collected by the field installers in their handhelds is being properly captured and transferred to SAP and work orders that fail the workflow process are swiftly corrected.
Collaborates with all cross-functional team members (Planning/Scheduling/Field Operations/Call Center, etc.) to accomplish required tasks.
Utilizing SAP, MS Excel and MS Access software, tracks work order completions by company crews and contractors, monitors incomplete work orders, works with customers, local municipalities, etc. to resolve situations to complete the work.
Compiles information to produce reports and actively participants in operating reviews.
Researches and reports on delayed activities and proposes remedial actions to accelerate progress.
Ability to prioritize and deal with multiple activities on a daily basis.
Strong leadership, problem solving, and negotiating skills are necessary.
Requires data analysis, customer service skills, and conflict resolution abilities.
Strong knowledge of the Working Agreement, Gas Safety Code, Electrical and Gas Standards, and Emergency Plans is a plus.
Possess proven analytical and diagnostics skills.
Strong oral and written communication skills are required.
Experience in MS Excel and Access.
Demonstrated ability to work cooperatively with others, strong organizational skills (time management and multi-tasking), and the ability to coordinate implementation activities across multiple headquarter sites.
Thorough knowledge of scheduling and dispatching processes preferred
Significant project management and project implementation skills a plus
Knowledge of change management techniques
Thorough understanding of business drivers and operational priorities, company policies & working agreement application preferred.
A thorough knowledge in using SAP CRM7 module desired.
Must be flexible to changing priorities and have strong administrative skills.
Knowledge of metering and measurement technologies is highly desired.
Bachelors Degree or equivalent experience. Less than a Bachelors degree may be acceptable if accompanied by 5-10 years relevant experience in positions that demonstrate required abilities and performance.
Synectics is an Equal Opportunity Employer