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Lead Controls Field Service Engineer

Location
Raleigh, NC

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Lead Controls Field Service Engineer
General Electric

Raleigh
NC
Job #698830012
About Us:
Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at ~~~.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at ~~~ . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary:
The Lead Controls Field Service Engineer will participate as a Regional Service Team member. We are a Regional Service organization within the GE Oil and Gas, Measurement and Control organization headquartered in Loveland, Colorado
Essential Responsibilities:
In the role of Lead Controls Field Service Engineer, you will:
Lead execution of retrofit projects including installation, power up, and commissioning of one or more of the following turbine control solutions: Mark V, Mark VI, and Mark Vie control systems integrated with gas turbine, steam turbine and compressor, HMI upgrades, and TIL implementation
Execute site project management and technical leader duties. Support warranty administration and troubleshooting issues. Addresses customer service requests and leads customer issue resolution during warranty and post-warranty periods
Be responsible for pre-planning, site scheduling, field engineering, oversight and direction of other field resources, commissioning, control system startup, and project handover to customers
Works closely with project managers, customers and supplier representatives to ensure financial performance, quality project installation, timeliness, and customer satisfaction
Respond to customer call out services requests
Manage relationships with customers, business partners and suppliers, both internal and external, during installation, site commissioning and startup phases
Timely completion of service time sheets, trip reports, invoicing packages, and other administrative requirements including pre-mobilization and de-mobilization meetings and procedures
Work closely with other functions to identify and register change order opportunities as well as review proposals for new opportunities, formulate and present GE solution to customers
Interface with GE Power Services, GE Industrial, and other GE Businesses
Significant travel and over-time will be expected
Other duties as required. Secondary duties may possibly include participation in FAT (factory acceptance test); participation in development of overall controls strategy for projects; design of hardware and software configuration packages according to project requirements; design of operator interface graphics and network topologies; release of system design to manufacturing Qualifications/Requirements:
Bachelor’s Degree in Industrial automation and/or Electronic Engineering from an accredited college or university
Minimum 3 years of field engineering experience in power generation, industrial plant automation, DCS (distributed control system), PLC (programmable logic controller) or similar industry sectors. Eligibility Requirements:
Travel 50%, as required
Possess a valid driver's license and passport (or able to obtain a passport) Desired Characteristics:
Previous industrial field service experience
Controls experience to equipment that functions as a prime mover
Electronics and/or mechanical trouble shooting skills
Computer skills, familiarity with MS Office, TCP/IP configuration
Ability to learn other software tool applications to support HMI and application changes (Cimplicity, Intellution, Toolbox, GAP, etc.)
Prior mechanical / maintenance experience preferred
Ability to read and interpret mechanical and electrical drawings
Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines
Ability to set and meet aggressive goals and targets
Ability to troubleshoot control and instrumentation systems at all levels, from field devices to control system, and networking
Must be able to generate immediate credibility with customers, suppliers, GE project management / engineering communities
Strong customer focus, interpersonal, and computer skills
Ability to multi-task in a dynamic, geographically dispersed team environment is required
Extensive application / design knowledge in one or more of the following areas; Steam Turbine Control, Combustion Turbine Control, Hydro Turbine, Excitation and generator protection systems; Power Plant BOP (Balance of Plant) Systems, Installation of equipment in the above technologies
Effective written and oral communication skills with excellent spoken and written English skills
Customer-focused skills, demonstrated by experience in field services, customer services or project management, are essential Locations:
United States; Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming; Houston, otherGE will only employ those who are legally authorized to work in the United States for this opening.
Updated 07/10/2018

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