Company name
General Electric Company
Profile
Senior Customer Support Engineer
in
Santa Fe
New Mexico
About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845 EEO combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary:
This role is responsible for providing expert software support services for GE Healthcare customers in an individual contributor role . Provide support to customers experiencing technical or application workflow issues displaying an in-depth client workflow or technical difficulties displaying in-depth technical knowledge of the technology in the Software Products. Working knowledge of operating system (for example file transfer, etc.).
Essential Responsibilities:
Uses advanced troubleshooting techniques, clinical knowledgeand/or programming skills to make needed modifications to customer database toensure information integrity for the customer
Uses advanced troubleshooting techniques, clinicalexpertise/knowledge and/or programming skills to analyze and resolve customerissues as assigned in compliance with the standard turn-around time or projectmilestones
Supports product or application with little or noassistance, while maintaining a high level of quality following all GEHCdepartment standards
Is responsible for quality solutions to be implemented atclient sites as well as working with other analysts/engineers in addressingapplication/product integration issues
Understands and follows corporate, divisional anddepartmental standards
Adheres to and advances the use of GEHC coding conventions,debugging techniques, tools, and documentation. Expert in the use of a wide range of debugging techniques
Analyzes and resolves complex application/software issueswith minimum assistance
Assists in conducting business evaluations and documentfindings in the agreed upon turn-around times
Serve as an escalation point within the team to increaseknowledge and decrease escalations
Acts as a resource, coach, and mentor as applicable,including serving as a functional resource to staff and customers
Identify knowledge gaps and trends to develop training andbuild the skills of fellow engineers
Specifies, sets up, codes, and processes complex conversionand interfaces for assigned clients as applicable - meeting all project plandates set
Displays in-depth knowledge to support multiple products orsuites with little or no assistance, while maintaining a high level of qualityand following all GEHC department standards
Has a concentration in/familiarity with other applicationsto develop integration expertise
May write or contribute user/technical documentation andcase notes
Meets with customers as necessary, analyzes their needs, andprovides insight into products and their functionality
May be required to work overtime, on-call, weekends, andholidays
Identify and report any personal quality or complianceconcerns immediately to the Quality Organization
Ensure timely dispatch closure
Ensure completion of all field modifications instructions(FMI’s) within prescribed timeframe
Participate in continuous improvement activities byidentifying and appropriately escalating process and product quality gaps,providing solutions when possible
Flexibility to provide onsite support, as needed
Provides advanced customer support in 24x7 environment
Qualifications/Requirements:
Basic Qualifications:
Bachelor’s Degree with minimum of 3 years technical orclinical working experience or Associates Degree and 5 years of technicaland/or clinical customer support experience or High School Diploma/GED and HighSchool and 7 years of customer support experience.
GE Leadership Program Graduates will get credit towardsrelevant work experience, commensurate to the program they have completed
Eligibility Requirements:
Legal authorization to work in the U.S. is required. We willnot sponsor individuals for employment visas, now or in the future, for thisjob opening.
Desired Characteristics:
Bachelor’s Degree in Computer Science, IT or related fieldor a Clinical degree
Knowledge/experience with the healthcare industry
Strong customer-service skills
Highly motivated team-player
Prior project or technical leadership experience
Demonstrated ability to train/mentor peers
Ability to stay calm in pressurized situations and coachpeople through solving problems
Ability to drive improvements in efficiency
knowledge of GE Healthcare products preferred
Proficient in Microsoft Office Suite, Excellent computerskills, Networking ability
Green Belt certified
#DTR
Locations:
United States; Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Open Remote
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeoc
self
print_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
Company info
General Electric Company
Website : http://www.ge.com
Company Profile
GE {NYSE: GE} works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works.
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